FAQ2018-07-23T06:49:32+00:00

FAQ

Where is UNLABELLED RUN?2018-02-28T03:16:29+00:00
  • Date: Saturday, 30th June 2018
  • Time: 6AM – 11AM
  • 10KM Flag Off: 7.00AM
  • 5KM Flag Off: 7.45AM
  • Venue: East Coast Park, Angsana Green (Next to East Coast Lagoon Food Village)
How much is the registration fee?2018-07-23T06:49:33+00:00
  27th Feb (1200HRS) – 31st May (2359HRS) 27th Feb (1200HRS) – 17th Apr (2359HRS) 18th Apr (0000HRS) – 31st May (2359HRS)
Race Categories Loyal Runner Early Bird Normal
5K Fun Run $32 $35 $45
10K Competitive Run $45 $55 $60
IMPORTANT
All prices are in Singapore Dollars and are inclusive of GST.
Loyal Runners (Participants of Unlabelled Run 2017) prices are valid till 31st May 2018 :
*For all participants of Unlabelled Run 2017, select "Liv3ly Code" as the discount type and enter either your email address
or identification number used for your previous registration in order to enjoy the loyal runner's discount rate.
*For all registrations made after the 31st May 2018, 2359hrs, there will not be any customised names printed on your race bib.
What am I entitled to as a participant?2018-02-22T05:57:48+00:00

All registered participants will receive the following:

  • Race Tee
  • Exclusive Goodie Bag
  • Exclusive Finisher Medal (All race categories)*
  • Personalised Race Bib
Is this a Competitive Race?2017-04-24T06:30:02+00:00

The 10KM category is a competitive race.

What do I need to bring on event day?2016-02-12T06:56:34+00:00

Race bib & Race T-shirt.

What time should I arrive on the event day?2017-05-29T08:05:08+00:00

Event Time: 6.00AM – 11.00AM

10KM: Flag off @ 7.00AM

5KM: Flag off @ 7.45AM

Please arrive at least 45 minutes before your wave timing.

How will the runners be pushed to the starting line?2016-02-12T06:56:07+00:00

The emcee will announce for participants in a particular wave to gather at the Form-Up Point (FUP), before the race commences.

What should I wear on the race day?2016-02-12T06:55:51+00:00

Participants are required to wear proper running footwear for this event.

Can I wear shirt that is not from the event?2016-02-12T06:55:38+00:00

Yes, you can wear anything at your comfort.

Am I allowed to bring my camera or mobile phone into the race?2016-02-12T06:55:23+00:00

Yes, you may. However we strongly advise you to be extra careful with your devices.

What if I get hurt during the race?2016-02-12T06:55:07+00:00

Should you injure yourself during the run, notify the race marshals situated along the race route. Immediate actions will be taken to ensure that you get the appropriate medical attention.

Is there a bag deposit area?2017-03-16T07:10:46+00:00

There is a complimentary baggage check-in service at the race village where runners can deposit their belongings.

*Counters will only accept items secured in bag(s).Whilst maximum care and security will be enforced, the Organiser will not be responsible for any loss or damaged items, or delay in retrieving the bags. Participants are advised to arrive 2 hours before their start time as delays are expected prior to the flag off time of the respective race categories.

How to register as a group?2017-03-18T19:09:24+00:00

Please call our hotline at +65 6248 5777 or email us at info@unlabelledrun.com for assistance.

When is the Race Pack Collection?2018-02-28T03:17:44+00:00

Date: 23rd June & 24th June 2018 (Saturday & Sunday)
Time: 11AM – 8PM
Venue: Level 1 Atrium, Velocity @ Novena Square
238 Thomson Rd, Singapore 307683

If someone is collecting your race pack on your behalf, do download the Authorisation Letter here, complete and bring it along for the collection.

How can I make payment?2016-02-12T06:54:05+00:00

You can make payment by VISA or MasterCard through the online payment portal, which you will be directed to after you’ve duly completed your registration.

Is GST included in the registration fee?2016-02-12T06:53:50+00:00

Yes.

How will I know if my registration is successful?2018-07-23T06:49:33+00:00

A confirmation slip will be sent to your registered email upon successful registration. Registered participants will also be able to gain access into Participants’ Login via https://liv3ly.com/participant/login/unlabelledrun2018. From the login area, you will be able to print out your confirmation slip, as well as edit your personal particulars should changes be required.

Can my friend participate in my place if I’m unable to make it to the run?2016-02-12T06:52:32+00:00

No, Participants are strictly not allowed to transfer their race entries to another party.

What is the minimum age to participate in the event?2018-02-22T06:01:29+00:00

5KM – 6 years old and above as of 31st December 2018

10KM – 14 years old and above as of 31st December 2018

Do I get a refund if I choose not to participate after registration?2016-02-12T06:51:41+00:00

No refunds will be provided as per our terms and conditions.

Will I be refunded if the race is called off due to bad weather, etc.?2016-02-12T06:51:26+00:00

If the race has to be cancelled, there will be no refund of fees paid. This is stated under the rules and regulations.

Why have I not received my confirmation slip despite registering and making payment?2018-02-26T09:27:07+00:00

There could be several reasons:

  • The email has been blocked by your mail server and/or treated as spam.
  • Your registration was not successful.
  • Error in your email address

Please check your registration status via the Participants’ login on https://liv3ly.com/participant/login/unlabelledrun2018, reconfirm your email address and resend the confirmation slip.

If the all above fails, please call our hotline at +65 6248 5777 or email us at info@unlabelledrun.com and provide your name and NRIC or Passport No.

Can I make changes to my personal particulars after submitting my registration?2018-02-26T09:24:24+00:00

Yes, you can by logging in to change your particulars with your email and password or send us an email at info@unlabelledrun.com. Participants will not be able to change the following details:

  • Race Category
  • Date of Birth
  • NRIC and Gender

All participants are to make changes by 31st May 2018, 2359hrs.

How to get there?2018-08-28T09:19:06+00:00

You can make your way to East Coast Park, Angsana Green (Beside East Coast Lagoon Food Village) easily using a variety of transportation depending on your preference:

 

Bus Services

  • Alight at bus stop number: B93041 (Hua Xin Court), walk for 15 minutes to reach the event site. Buses available: 31, 43, 47, 48, 196, 197, 853C
  • Alight at bus stop number: B93049 (Lagoon View), walk for 15 minutes to reach the event site. Buses available: 31, 36, 43, 47, 48, 196, 197, 401, 853C

Car Parking

Take East Coast Parkway (ECP) Exit 7A (Laguna Flyover) and turn left onto East Coast Park Service Road.

Parking is available at these nearest carparks, subject to availability:

East Coast Park – car park E1
 Furthest away from event site (549 lots)

East Coast Park – car park E2
 Nearest to event site (353 lots)

East Coast Park – car park E3
 50m away from event site (42 lots)

East Coast Park – car park F1
 100m away from event site (29 lots)

Where can I get the authorisation template?2016-02-29T08:52:46+00:00

You can download the authorisation template here.